Loto MENA Return Policy
At Loto MENA, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we are here to help.
1. Return Eligibility
To be eligible for a return, please ensure that:
- The item must be unused, in the same condition that you received it, and in its original packaging.
- You have the receipt or proof of purchase.
- The return request is made within 14 days of the purchase date.
2. Non-Returnable Items
Certain items are exempt from being returned:
- Custom-made or personalized products.
- Items that are marked as final sale.
- Products that have been used or damaged by the customer.
3. Return Process
- To initiate a return, please contact our customer service team at info@lotomena.com with your order details and reason for return.
- Once your return is approved, you will receive instructions on how to return the item. Please do not send items back without contacting us first.
4. Refunds
- Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-14 business days.
- Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at info@lotomena.com with your order details.
6. Return Shipping
- You will be responsible for paying your own shipping costs for returning your item unless the return is due to a mistake on our part (e.g., wrong or defective item).
- Depending on your location, the time it may take for your exchanged product to reach you may vary.
7. Contact Us
For any questions regarding our return policy, please contact us at:
- Email: info@lotomena.com
- Address: Riyadh-Saudi Arabia
We value your business and are committed to providing a great shopping experience. Thank you for choosing Loto MENA!